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Frequently Asked Questions

General Course Matters

What is the class size?

For classroom training, the maximum number of participants is 24. For virtual courses, the class size could be larger. Depending on the course conducted, we usually cap it for learning effectiveness. Email to enquiries@avantustraining.com if you would like to enquire more.

 

Where is the training conducted?

The training is conducted at Avantus premises at:

80 Jurong East Street 21
#04-04 Devan Nair Institute
Singapore 609607

*Online trainings are conducted over Microsoft Teams.

 

How do I get to Avantus Training Centre?

By SMRT Train:

Alight at Jurong East MRT Station (NS1/EW24). Use Exit D to Westgate and follow the sign that leads to J-WALK. Walk straight and you will see the link bridge next to Paradise Dynasty (#02-13). Cross the link bridge and you will enter Ng Teng Fong General Hospital Tower A. Turn right and follow the sign that leads to Devan Nair Institute for Employment & Employability.

By Bus:
Service numbers – 52, 105, 188, 188R, 333, 502, 990, NR5 alight at Bus Stop No. 28659, located at IMM Building

By Car:
From PIE Exit to Toh Guan Road, turn right to Jurong Gateway Road (before IMM), turn right at Jurong East St 21. Turn into Devan Nair Institute for underground parking. From AYE Exit Jurong Town Hall Road, turn right at Jurong East Street 11 (after International Business Park), turn left at Jurong East Street 21 (Before IMM), turn into Devan Nair Institute for underground parking. Alternative parking is available at Jem, IMM, Westgate, Ng Teng Fong Hospital or Big Box.

 

What time does lesson start?

Our courses usually start at 8.30am or 9.00am and ends at 5pm or 5.30pm.

 

Can I reserve a seat first if I am not sure of my availability?

Contact your account manager to soft book your seat with us. We will contact you if the class is reaching its maximum capacity.

 

Do you provide in-house (corporate) training?

Yes, please email to: enquiries@avantustraining.com

 

Do I need to bring a laptop for the course?

We provide PC for your learning. However, if you opt for online classes, please ensure that you have a laptop.

 

Are there course materials provided?

Depending on the course, either hard copy course material or e-courseware will be provided for classroom training. E-courseware will be provided for virtual learning.

 

I am unable to attend the training due to unforeseen circumstances. Can I cancel or reschedule my course?

Please note that Reschedule/Withdrawal fee policies will be applied accordingly as follow:

Individuals (Reschedule to new course date)

  • 15 calendar days or more notice – No course fee penalty, however $15+GST admin charge will be imposed
  • 8 to 14 calendar days’ notice OR upon course confirmation email sent (whichever date is earlier) – 50% penalty on full course fee & prevailing GST
  • 1 to 7 calendar days’ notice – 100% penalty on full course fee & prevailing GST

Individuals (Withdrawal of registered course)

  • 15 calendar days or more notice – No course fee penalty, however a $50+GST admin charge will be imposed
  • 8 to 14 calendar days’ notice OR upon course confirmation email sent (whichever date is earlier) – 50% penalty on full course fee & prevailing GST
  • 1 to 7 calendar days’ notice – 100% penalty on full course fee & prevailing GST

Company Sponsored (Reschedule to new course date)

  • 8 calendar days or more notice – No penalty
  • 1 to 7 calendar days’ notice OR upon course confirmation email sent (whichever date is earlier) – 50% penalty on full course fee & prevailing GST

Company Sponsored (Withdrawal of registered course)

  • 8 days or more notice – No penalty
  • 1 to 7 calendar days’ notice OR upon course confirmation email sent (whichever date is earlier) – 50% penalty on full course fee & prevailing GST

However, if you have a valid reason and wish to request for reschedule/cancellation fee waiver, please contact your Account Manager or use the helpdesk to send in your request.

 

What happens if I miss one session for my training?

You will need to meet minimum requirement of 75% attendance in order to receive a Certificate of Completion for the course.

For WSQ courses with assessment, a Statement of Attainment (SOA) will be issued by SkillsFuture Singapore (SSG) upon attaining a status of “Competent”

 

When will I know if the course is confirmed?

Course confirmation will be sent via email closer to the course commencement date. If you do not receive the course confirmation 3 days before the course commencement, please email to: admin@avantustraining.com

For WSQ courses with assessment, a Statement of Attainment (SOA) will be issued by SkillsFuture Singapore (SSG) upon attaining a status of “Competent”

 

Funding and Payment related FAQs

What course funding/grants/subsidies are available?

For self-sponsored individuals,

a) *Singapore Citizens ≥ 21 and Singapore Permanent Residents are entitled up to 50% of course fees. Please click HERE for more information.

b) *Singapore Citizens ≥ 40 are eligible for SkillsFuture Mid-career Enhanced Subsidy and are entitled up to 70% of course fees.

c) SkillsFuture Credit

 


For Corporate-sponsored individuals,

a) *Singapore Citizens  ≥ 21 and Singapore Permanent Residents are entitled up to 50% of course fees. Singapore Citizens  ≥ 40 are entitled up to 70% of course fees. Please click HERE for more information.

b) * If your organization is SME, you will be entitled up to 70% course fees if the trainee is a Singapore Citizen or Permanent Resident.

c) Absentee Payroll of $4.50 per hour. Please click HERE to check your eligibility.

d) Broad-Based Funding of $2.00 per hour is available for certain courses.

 

*Terms and Conditions Apply

For courses with assessment, trainees must achieve at least 75% attendance and pass the assessment to be eligible for the funding.

How do I apply for the funding?

Employers/Individuals will need to self-register for their courses with Avantus.

How do I know if I am SME (Small Medium Enterprise)? How do I submit the SME Declaration?

Log in to Enterprise Portal for Jobs & Skills with your CorpPass to check on your status.

Refer here for the guide.

Click on the SME declaration tab and follow the instructions stated to declare your SME.

What are the available payment methods?
  1. Payment Methods updated as at 15 Feb 2024

    We accept these payments options.

    Company Sponsored (all payments must be from company banking account)

    • Bank Transfer
    • PayNow
    • Company Cheque
    • Company Credit Card

    Self-Sponsored (all payments must be from personal banking account)

    • NETS
    • PayNow
    • Personal Credit Card
    • Bank Transfer

    *Cheque(s) should be crossed and made payable to Avantus Training Pte Ltd.

    ** please include all bank charges relating to telegraphic transfers or other forms of remittance.

What is SkillsFuture Credit?

To encourage individuals to take ownership of their skills development and lifelong learning, Singaporeans aged 25 and above will receive an opening credit of $500 in their SkillsFuture Credit Account. This can be used to offset the course fees for our SkillsFuture approved courses.

Check out our SFC approved courses here

How do I check my SkillsFuture Credit balance?

Click here to check your SkillsFuture Credit balance.

What is SkillsFuture Enterprise Credit (SFEC)?

The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

For more information, you can refer to the Enterprise SG website on SFEC.

Our SFEC claimable courses can be found here: https://courses.enterprisejobskills.gov.sg/Course_Internet/CourseList.aspx

Do filter by Avantus Training Private Limited under the Training Provider.

Contact us at: enquiries@avantustraining.com if you require further clarifications

What is Absentee Payroll? How do I claim?

Absentee Payroll (AP) Funding is a grant to help employers defray the manpower costs incurred when they send their employees for certifiable skills training.

For certifiable SkillsFuture approved courses, you may claim $4.50 per training hour if your employee is a Singapore Citizen/Permanent Resident.

Enterprises will not need to apply for AP Funding. Avantus will enroll trainee(s) in Training Partners Gateway (TPGateway) on behalf of Enterprises. Following this, Enterprises will be notified to submit AP Declaration in Enterprise Portal for Jobs & Skills (EPJS) for eligible trainee(s).

For more information, you can refer to the Absentee Payroll Onboarding Guide.

Enhanced Training Support for SMEs

What Is It?

Past studies reveal that compared to larger companies, small and medium enterprises (SMEs) were less likely to send their employees for training. 

 

Recognising the challenges that SMEs may face in sending their employees for training, the Enhanced Training Support for SMEs (ETSS) offers additional support for SMEs in the form of higher course fee subsidies. SMEs enjoy SkillsFuture funding of up to 90% of the course fees when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG).

 

Who Can Qualify?

[For courses commencing before 1 Jan 2023]
SMEs that meet all of the following eligibility criteria:

  1. Registered or incorporated in Singapore
  2. At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
  3. Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million

 

[For courses commencing on or after 1 Jan 2023]
SMEs that meet all of the following eligibility criteria:

  1. Registered or incorporated in Singapore
  2. Employment size of not more than 200 or with annual sales turnover of not more than $100 million

SME-sponsored Trainees:

  1. Must be Singapore Citizens or Singapore Permanent Residents.
  2. Courses have to be fully paid for by the employer.
  3. Trainee is not a full-time national serviceman.

 

You may view the full terms for training providers here.

Further Info: This scheme is intended for all organisations, including non-business entities not registered with ACRA e.g. VWOs, societies, etc. Only Ministries, statutory boards, and other government agencies are not eligible under Enhanced Training Support for SMEs Scheme. Sole proprietorships which meet all of the above criteria are also eligible. 

 

What Does It Cover

The following types of training are covered under the Enhanced Training Support for SMEs:

Type of CourseFunding Support

CET Centre courses and CET courses offered by the Autonomous Universities, Polytechnics, ITE and the National Institute of Early Childhood development (NIEC)1

Up to 90% of course fees
Certifiable courses (Conducted by External Training Providers)Up to 70% of course fees
In-house certifiable trainingCourse fee subsidies at $15 per hour


1
These include the following courses:

  • SSG-supported short courses offered by the Autonomous Universities;
  • Part-time Diploma, Advanced Diploma, Specialist Diploma, part-time Industry Skills Certificates (ISC), SkillsFuture Work-Study Diploma, part-time NITEC, part-time Higher NITEC, certificate-level courses, and SSG-supported short courses offered by the Polytechnics, ITE and NIEC.

You may wish to view the library of courses available on MySkillsFuture.gov.sg

Note: For changes to SkillsFuture course fee funding and absentee payroll funding for SSG-funded courses commencing on or after 1 Jan 2022, please click here.

 

How To Apply?

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