Test Candidates who wish to reschedule or cancel their Microsoft exams are to inform Avantus at least 7 business days in advance during office hours (9am to 5pm) before the actual exam date.

For any requests made less than 7 business days prior to the actual exam date, candidates will need to reschedule it on their own via www.pearsonvue.com/microsoft or contact Pearson VUE Registration Support at 800 448 1552 (TOLL-FREE) – subject to a reschedule fee*.*Effective May 1, 2017, the existing cancellation policy will be replaced in its entirety with the following policy:

There is no charge if you reschedule or cancel an exam appointment at least 6 business days prior to your appointment. If you cancel or reschedule your exam within 5 business days of your registered exam time, a fee will be applied.

If you fail to show up for your exam appointment or you don’t reschedule or cancel your appointment at least 24 hours prior to your scheduled appointment, you forfeit your entire exam fee. Business days are Monday-Friday, not including Pearson VUE global holidays. More information can be found here