• Introduce troubleshooting principles and procedures

• Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment

• Explain the purpose of key vSphere log files • Identify networking problems based on reported symptoms, validate, and troubleshoot the reported problem, identify the root cause, and implement the appropriate resolution

• Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem

• Troubleshoot vSphere cluster failure scenarios and analyze possible causes • Diagnose common VMware vSphere® High Availability problems and provide solutions

• Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution

• Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems

• Troubleshoot performance problems with vSphere components