AB-900T00: Introduction to Microsoft 365 and AI administration
This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.
This course is designed for beginning-level technical IT/Pros and novice administrators seeking foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. Learners are introduced to the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents without requiring prior hands-on experience.
By the end of the course, participants should be able to:
- Enforce Zero Trust Architectures: Implement layered security controls, identity authentication, and access management within Microsoft 365 using Microsoft Entra ID.
- Command Tenant Administration: Manage the Microsoft 365 admin center to successfully configure and govern core collaboration services like Teams, Exchange, and SharePoint.
- Govern & Protect Enterprise Data: Classify sensitive corporate data, enforce retention schedules, and implement risk mitigation policies to ensure secure, compliant workspace collaboration.
- Differentiate Copilot & Agent Architectures: Evaluate the structural differences, capabilities, and licensing options between out-of-the-box Microsoft 365 Copilot features and custom AI agents.
- Deploy Copilot Services at Scale: Plan, budget, and execute a deployment strategy for Microsoft 365 Copilot tailored to distinct enterprise business units.
- Administer AI Licensing and Prompts: Oversee tenant-level Copilot administration, including subscription billing, usage monitoring, and prompt governance.
- Develop and Lifecycle-Manage Custom Agents: Build, test, edit, and publish bespoke Copilot agents using Microsoft 365 and Power Platform orchestration tools.
- Govern Agent Lifecycles: Formulate organizational approval workflows, access permissions, and auditing criteria to monitor AI agents throughout their lifecycle.
Module 01: Explore Microsoft 365 security foundations
This module provides a comprehensive overview of Microsoft 365 security foundations, guiding learners through Zero Trust principles, integrated security tools, layered protection strategies, threat intelligence, identity and access management, and best practices for maintaining a secure cloud environment.
Topics:
- Analyze the Zero Trust security model
- Implement Zero Trust in Microsoft 365
- Examine threat protection and intelligence in Microsoft 36
- Explore identity and authentication in Microsoft 365
- Manage access and permissions in Microsoft 365
- Explore identity and access management in Microsoft Entra
- Troubleshoot and monitor identity security
Module 02: Introduction to Microsoft 365 core services and admin controls
This module introduces the Microsoft 365 admin center and basic configurations for core services like Teams, Exchange, and SharePoint.
Topics:
- Navigate the Microsoft 365 admin center dashboard
- Configure foundational global administrative controls
- Manage core service settings for Teams, Exchange, and SharePoint
Module 03: Protect and govern Microsoft 365 data
This module provides a comprehensive overview of data protection and governance in Microsoft 365, equipping learners to understand and manage sensitive information, compliance, risk, and secure collaboration.
Topics:
- Discover, classify, and protect sensitive data assets
- Implement data retention and compliance policies
- Mitigate insider risk and ensure secure collaboration channels
Module 04: Explore Microsoft 365 Copilot and agents
This module provides a comprehensive introduction to Microsoft 365 Copilot and agents, explaining their architecture, capabilities, licensing models, deployment strategies, and practical use cases.
Topics:
- Introduction to Microsoft 365 Copilot
- What are agents?
- Compare Microsoft 365 Copilot and agents
- Compare Microsoft 365 Copilot licensing models
- Plan and deploy Microsoft 365 Copilot and agents
- Explore real-world use cases for Copilot and agents
Module 05: Perform basic administrative tasks for Microsoft 365 Copilot
This module guides administrators on how to manage Microsoft 365 Copilot, including licensing and access control, billing and usage monitoring, prompt governance, and strategies for tracking and driving user adoption.
Topics:
- Provision user licenses and manage access controls
- Monitor billing, consumption, and usage metrics
- Formulate prompt governance and security parameters
- Implement strategic frameworks to drive corporate user adoption
Module 06: Perform basic administrative tasks for Microsoft 365 Copilot agents
This module guides administrators through configuring user access and permissions for agents, creating, editing, testing, and publishing Copilot agents, managing agent approval and governance, and monitoring the full lifecycle of agents using Microsoft 365 and Power Platform tools.
Topics:
- Configure user permissions and access policies for agents
- Create, edit, test, and publish custom Copilot agents
- Establish agent approval workflows and governance guidelines
- Monitor agent lifecycle management via Power Platform tools
